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) Quality Focus
If your organization listed that QUALITY and FOCUS ON THE CUSTOMER together was a number-one priority, what types of leadership/employee behaviors would you expect to see to make this successful? Please be specific in your responses.
2) Alignment of Strategy and Quality Mgmt.
Review Johnson & Johnson’s “Our Credo” on their website’s home page and look closely at the first few sentences in each of the first four paragraphs. This is their list of values and priorities. Discuss what effects this type of focus has on quality management within an organization. Can you see how the company’s stated strategy, vision and values would impact the daily operations and behaviors of it’s employees? Provide some examples in your discussion.