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You have divided the jobs performed by your department through work specialization and are now trying to decide how to best group these jobs to improve efficiency and customer service. You are considering whether to group activities by function, product, process, geography, or customer.

You have decided that since you are a novice at departmentalization, you will go with the most
popular method. You will probably choose....
A) function
B) product
C) process
D) customer
E) matrix