This flashcard is just one of a free flashcard set. See all flashcards!
7
Briefly define the following seven steps to successful Reflective listening:
1. Affirming contact
2. Paraphrasing
3. Clarifying implicit thoughts
4. Reflecting core feelings
5. Silence
6. Eye contact
7. One way versus two way communication
1. Affirming contact
2. Paraphrasing
3. Clarifying implicit thoughts
4. Reflecting core feelings
5. Silence
6. Eye contact
7. One way versus two way communication
1. "I see", "Uh-huh", "ok"
2. paraphrase their message occasionally
3. coax out their implicit message "What's troubling you?"
4. look past explicit and implicit and find out what feelings the speaker is conveying
5. can give time to sort out thoughts
6. moderate eye contact communicates openness
7. one-way is efficient by not accurate; two-way is accurate and good for problem solving
2. paraphrase their message occasionally
3. coax out their implicit message "What's troubling you?"
4. look past explicit and implicit and find out what feelings the speaker is conveying
5. can give time to sort out thoughts
6. moderate eye contact communicates openness
7. one-way is efficient by not accurate; two-way is accurate and good for problem solving
Flashcard info:
Author: savhighsmith
Main topic: Information Management
Topic: Communication
School / Univ.: UGA
City: Athens
Published: 27.04.2011