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BUS430 OPERATIONS MANAGEMENT

QUIZ 2
Question 1 Of the four models of organizational performance, which two focus on the “big picture” of organizational performance rather than on operational-level framework?
Question 2 Which of the following is not a key dimension of service quality?
Question 3 At a basic level, quality should be measured in three areas.  Which of the following is not one of those areas?
Question 4 Which of the following would be an example of an innovation and learning performance measure?
Question 5 Value chain measures would generally be less valuable to