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All main topics / Flight Attendant / Terms / SWA Flight Attendant Terms and Abbreviations
Customer Service Agent (CSA)
A Ground Operations Employee who provides assistance to Customers in the terminal. CSAs sell tickets, issue boarding passes, check baggage, and provide flight information. CSAs may work at the ticket counter, gate podiums, or baggage claim.
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Flashcard info:
Author: Mike Maldy
Main topic: Flight Attendant
Topic: Terms
Published: 07.01.2014




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