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All main topics / BWL / Personalwirtschaft / Management II
What is meant by Bureaucratic Control?
(Behaviour Control)

Control through a system of rules and standard operating procedures (SOPs) that shapes the behaviour of divisions, functions and individuals.

- Rules and SOPs tell the worker what to do (standardized actions)
so outcomes are predictable.
- Rules contain the results of learning through experience

- There is still a need for output control to correct mistakes.
- Rules easier to make than discard, leading to bureaucratic “red tape” and
slowing organizational reaction times to problems.
- Firms become too standardized and lose flexibility to learn, to create new ideas and solve to new problems.
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Flashcard info:
Author: Egregius
Main topic: BWL
Topic: Personalwirtschaft
School / Univ.: Universität Mannheim
Published: 11.03.2010




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