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All main topics / BWL / Personalwirtschaft / Management II
Which questions concerning organisational control should be asked?
Managers must monitor and evaluate:

- Is the firm efficiently converting inputs into outputs?
o Are units of inputs and outputs measured accurately?
- Is product quality improving?
o Is the firm’s quality competitive with other firms?
- Are employees responsive to customers?
o Are customers satisfied with the services offered?
- Are our managers innovative in outlook?
o Does the control system encourage risk-taking?
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Flashcard info:
Author: Egregius
Main topic: BWL
Topic: Personalwirtschaft
School / Univ.: Universität Mannheim
Published: 11.03.2010




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