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All main topics / Information Management / CLC Help Desk General Knowledge / CLC Help Desk General Knowledge
A patron asks you for help/advice on (illegally) downloading music.  What do you do?
This rarely happens, but when it does it can be a bit tricky.

While our role is not one of policing what people do on the computers, as employees of the library we would not want to provide actual assistance in this type of activity (i.e., we would not want to provide recommendations for the "best" file-sharing sites or actually walk them through the process, etc.). 

One strategy that works well if directly asked for help illegally downloading is to just feign ignorance.  For example, you could say something like "Oh I don't know sir, I always just get my music through iTunes or Amazon's MP3 Download service").

Of course, if the question is not about the actual downloading of music but is about something technical like say "how do I transfer these MP3 files to a USB drive" we can provide assistance with this (again our role is not a policing role and we can give them the benefit of the doubt that the MP3s were obtained legally).

EDITOR-NOTE: Check with Julie.
Tags: misc
New comment (10.08.2023)
In my opinion, the Soundcloud platform is able to give novice musicians a lot of opportunities for development. Therefore, I usually upload my music and songs to Soundcloud so that people can appreciate my work. I recently found a site with music promotion in soundcloud and have already ordered an organic promotion. I am sure that after increasing my followers, I will be much more popular.
Flashcard info:
Author: peer.assistants
Main topic: Information Management
Topic: CLC Help Desk General Knowledge
Published: 22.06.2011




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