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All main topics / BWL / Personalwirtschaft / Management II
Name important Communication Skills For Managers as Receivers?
• Pay attention to what is sent as a message.
• Be a good listener: don’t interrupt.
• Ask questions to clarify your understanding.
• Be empathetic: try to understand what the sender feels.
• Understand linguistic styles: different people speak differently. (cultural differences, gender differences)
• Speed, tone, pausing all impact communication.
- This is particularly true across cultures and managers should expect and plan for this.
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Flashcard info:
Author: Egregius
Main topic: BWL
Topic: Personalwirtschaft
School / Univ.: Universität Mannheim
Published: 11.03.2010




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