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A cashier starts greeting her customers with a simple “Hello” rather than following the
company policy of greeting them with the standard greeting “Thank you for shopping with us”,
since she find saying the latter slightly embarrassing. In this case, what is the experience that has
led to learning?
A) the feeling of embarrassment when she uses the standard company greeting
B) the direction of the company to use the standard greeting
C) the decision not to use the company greeting
D) her use of the informal greeting of “Hello”
E) the decision of the company to adopt the standard greeting