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Microsoft outlook is one such option which is used by millions worldwide and is well regarded. Others include web based CRM solutions, Open Source CRM solutions for small businesses conventional Windows based CRM and Apple Mackintosh CRM for small businesses. (By the way if you are looking for CRM solution for enterprises, check creatio.com website - https://www.creatio.com/page/what-is-crm - CREATIO leads the way in the space of low-code BPM and CRM). There are many more options available to you but to help you focus on those which may be the most relevant for you, let’s have a look at the advantages and the various features the following solutions provide:

Web based CRM software for small business
Microsoft Outlook for small business
Open Source CRM for small business