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All main topics / Management / Ethics and Social Responsibility

Exam 1 (36 Cards)

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1
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Name the term:
A set of moral principles or values that define right and wrong for a person or group

Ethics

2
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Name the term:
behavior that violates organizational norms and is harmful to organizations and its employees

Workplace deviance

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What is the name of the US regulatory agency that prosecutes and punishes unethical activities in organizations?

US Sentencing Commission

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When discussing the influences of ethical decision making, you should take into account each of the following. Define them:

1) Magnitude of Consequences
2) Social Consensus
3) Probability of effect
4) Temporal Immediacy
5) Proximity of effect
6) Concentration of effect

1) total harm or benefit
2) duh
3) the chance something will happen and then result in harm to others
4) time b/w the act and its consequences
5) the distance between a decision maker and decisions
6) how much it effects the average person

5
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What are the three stages of moral development. Describe each, briefly.

1. Pre-conventional - Selfish, punishment and obedience

2. Conventional - Societal expectations, Good boy, nice girl

3. Post-conventional - Internalized Principles, Social Contract

6
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Name the term:
an ethical principle that holds that you should never do anything that is not honest, open, and truthful and that you would not be glad to see reported in the newspapers or on TV

Personal virtue

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Name the term:
an ethical principle that holds that you should never take any action that is not in your or your organization's long term self-interest

Long-term self-interest

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Name the term:
do not take actions that do not built a sense of community

Religious injunction

9
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Name the term:
an ethical principle that holds that you should never take any action that does not result in greater good to society

Utilitarian Benefits

10
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Name the term:
you should never take any action that harms the least fortunate

Distributive Justice

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What are the four "Practical Steps to Ethical Decision Making"?

1) Hire ethical employees

2) Establish a code of ethics

3) Conduct ethics training

4) Establish ethical climate

12
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What are the three steps to establishing an ethical work climate?

1. Managers should act ethically themselves

2. Top management should be active in and committed to the company ethics program

3. Put in place a reporting system that encourages employees to report violations

13
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Name the term:
a business' obligation to pursue policies, make decisions, and take actions that benefit society

Social Responsibility

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What is the difference b/w the Shareholder and Stakeholder models?

Shareholder emphasizes maximizing profits for the shareholders. Stakeholder model emphasizes satisfying interests in stakeholders.

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What is the difference between the Rules based and Values based ethical approaches?

Rules-based - prevent and punish rule violations

Values-based - create and define organizational values then encourage people to act upon them

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Companies can best benefit their stakeholders by fulfilling their (put the following in order):

economic, discretionary, legal, ethical

economic, legal, ethical, discretionary

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Name the term:
a company's strategy for responding to stakeholders expectations concerning economic, legal, ethical, or discretionary responsibility

Social Responsiveness

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Name the term:
a social responsiveness strategy in which a company does less than society expects

Reactive Strategy

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Name the term:
a social responsiveness strategy in which a company admits responsibility for a problem but does the least required to meet societal expectations

Defensive Strategy

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Name the term:
a social responsiveness strategy in which a company accepts the responsibility for a problem and does all that society expects to solve that problem

Accommodative strategy

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Name the term:
a social responsiveness strategy in which a company anticipates responsibility for a problem before it occurs and does more than society expects to address the problem

Proactive Strategy

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T/F: There is a small, positive relationship b/w social responsibility and economic performance.

True

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T/F: We derive over 90% of meaning from non-verbal cues.

True

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What are the three stages of an interview? Describe each briefly.

1) Introduction stage - biographical questions (follow the interviewer's lead)

2) Discussion Stage - expand on resume info, evaluating skills and abilities

3) Closing Stage - ask interviewer questions, exit gracefully

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What does the STAR acronym stand for?

Situation
Task
Action
Result

26
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Define Leadership.

the ability to influence, motivate and enable others to contribute toward the effectiveness of the organization of which they are members

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What is the difference in capacity and competence?

Capacity is the potential one has.

Competence is the state of being well qualified.

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Adaptive Thinking has four parts to it. Name them.

1. Independent thinking
2. Open-mindedness
3. Systems thinking
4. Personal mastery

29
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Adaptive Thinking has four parts: Independent thinking, Open-mindedness, Systems thinking and Personal mastery.
Define Independent Thinking. How do you get others to see things differently? (2 answers)

Independent Thinking - questioning assumptions and interpreting data and events according to one's beliefs, ideas, and thinking, rather than pre-established rules made by others

How do you get others to see things differently?
1. take your time and approach from different vantage points
2. don't underestimate the power of resistance

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Adaptive Thinking has four parts: Independent thinking, Open-mindedness, Systems thinking and Personal mastery.
Define Open-mindedness. What is Pike Syndrome? What is Intellectual Stimulation?

Open-mindedness - continuously re-evaluating previously learned ways of doing things

What is Pike Syndrome?
When people assume they have complete knowledge about something b/c of past experiences they act on them instead of re-evaluating their stance.

What is Intellectual Stimulation?
Arousing follower's thoughts and imaginations as well as stimulating their ability to identify and solve problems creatively

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Adaptive Thinking has four parts: Independent thinking, Open-mindedness, Systems thinking and Personal mastery.
Define Systems Thinking. Explain the relevance of the Two Circles of causality in organization (give an example).

Systems Thinking - the ability to see the synergy as a whole rather than just the separate elements of a systems and learn to reinforce or change system patterns

Two Circles of Causality
Reality is made up of circles than straight lines. Cyclical patterns interact with each other and influence each other.

Example: A high tech firm grows rapidly by pumping products out quickly >>> this increases revenues >>> this increases R&D spending >>> pumps out new products

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Adaptive Thinking has four parts: Independent thinking, Open-mindedness, Systems thinking and Personal mastery.
Define Personal Mastery. What are the three qualities embodied by Personal Mastery?

Personal Mastery - the discipline of personal growth, learning, and mastering yourself

What are the three qualities?
1. Personal Vision
2. Facing Reality
3. Holding Creative Tension

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What is Emotional Intelligence?

Duh

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What is an emotional contagion?

a person or group influence another person or group through emotion

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What are the four components of Emotional Intelligence? What are the two Self oriented components? What are the two Others oriented components?

Relationship Management (others)
Social Awareness (others)
Self-Management (self)
Self-Awareness (self)

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What are the six steps of the basic model of Ethical Decision Making?

1. ID the problem
2. ID the constituents
3. Diagnose the situation
4. Analyze your options
5. Make your choice
6. Act

DDDAMA